FAQ
Car shipping questions, answered
Estimates, deposits, carriers, insurance, open vs. enclosed transport and pickup timing.
Frequently asked questions
Is the online quote my final price?
No. An online quote is an estimate only. We confirm an independent carrier through Central Dispatch, then set your final price after our pricing review. We send you that price to accept before anything is booked.
When do I pay a deposit?
Only after a carrier is confirmed and you accept the confirmed price. We do not take a deposit with an estimate request.
How do I pay the balance?
For COD shipments, you pay the agreed remaining balance of your accepted price directly to the carrier at delivery. Other payment arrangements follow your confirmed order terms. We'll explain the payment details when you receive your final price.
Are you a dispatcher or carrier?
Hauling Auto is not a motor carrier and does not operate its own trucks. We coordinate your shipment and arrange transport through licensed, insured carriers under our FMCSA broker authority (MC-1043548). Our USDOT number is 3293956.
When will my car be picked up?
Pickup timing depends on the route, the season and carrier availability. When a carrier is confirmed, we send you an estimated pickup window. Exact times are set with the carrier during final dispatch.
How long does shipping take?
Transit time depends on distance, route and the carrier's schedule. We share the timing details for your shipment once a carrier is confirmed.
Is my car insured during transport?
Carriers carry their own cargo insurance.
What's the difference between open and enclosed transport?
Open transport uses an uncovered multi-car trailer and is the most common option. Enclosed transport uses a covered trailer and is often chosen for classic, luxury, exotic or low-clearance vehicles. It usually costs more.
Can you ship a car that doesn't run?
Often, yes. Tell us on the quote form that the vehicle doesn't run, so we can look for a carrier with the right equipment. Non-running vehicles can affect price and availability.
How should I prepare my car?
Remove personal items and toll tags, note and photograph any existing damage, and leave about a quarter tank of fuel or less. Inspect the vehicle with the driver at pickup and at delivery.
What if I don't accept the confirmed price?
Then nothing is booked and no deposit is taken. We can look at other options, such as different dates or transport types.
How do I reach Hauling Auto?
Call 833-426-6539 or email info@haulingauto.com. You can also request a free estimate online at haulingauto.com/quote/.
Still have a question? Call 833-426-6539 or read how it works.
Online figures are estimates. Your final price is set after carrier confirmation and our pricing review.